Check our bouncy castle hire list of frequently asked questions and if it’s not here, please call us.
1. How do I book?
Just telephone us to book your bouncy castle. Alternatively you can use the contact form, or you can also text us or email us.
2. How much notice do I need to give for a booking?
Bookings do get very busy, especially during the summer holidays – so please book as early as possible to avoid disappointment. This is especially true if you want a specific bouncy castle. If you decide to have a party on the spur of the moment, you can call us on the day as we may have availability, and will help if we can.
3. How much does it cost?
Please see the sizes /photos /prices page for all prices. Prices may vary depending on your location, especially if you are outside of our usual delivery area. (Please call for delivery rates). Each price is for day hire, regardless of how long you want the castle for. The work involved is the same for us whether you want it for a couple of hours or the whole day, and we cannot hire it out to anyone else on the same day. The weekend rate applies to Saturday, Sunday and Bank Holidays and the weekday rate is Monday to Friday.
4. What do the prices include?
All bouncy castle booking prices include drop off, set up, and collection within the local delivery area. Also included are a blower, extension cable, circuit breaker and safety crash mats. We will supply a rain-cover for outdoor parties. Where there is no power supply and the blower cannot be plugged in, we can hire you a petrol-fuelled blower for a small additional cost.
5. When are your bouncy castles available?
Our castles are available 7 days a week all year round including Bank Holidays.
6. How long do I get the equipment for?
Most parties are in the afternoon, so we will deliver and set up your castle between 9am and 12 noon. We will then come and take the castle away after your party has finished, usually from 6pm onwards. If you would like different delivery and collection times these can be arranged to suit you. Our latest collection time is 8pm. If you would like to keep the inflatable after 8pm then an overnight charge can be agreed.
7. Do you hire overnight?
Yes, overnight hires on most inflatables are possible, subject to availabilty. This can be organised at the time of the booking by phone. Be aware that you will be responsible for the safe-keeping of the inflatable at all times, and may be liable to pay for any damage that occurs whilst you are in charge of the inflatable. it is best to check you are covered on your household insurance.
8. Do I have to pay a deposit?
No deposit is required. Just pay us in full (cash) when we arrive with your bouncy castle. See below if you want to pay by cheque or BACs.
9. How do I pay?
Cash on delivery is best. We do not accept credit card payments. If you want to pay by cheque, we’ll need to receive payment in sufficient time for the cheque to be deposited and funds to clear before the booking date. You can pay by BACs directly into our bank account – please check how quickly your bank transfers payment so you are sure the payment will reach us before your party.
10. What if I need to cancel?
You can cancel at anytime, all we ask is that you give us as much notice as possible. There is no cancellation fee.
11. What if it rains?
Unfortunately the bouncy castles cannot be operated in very wet conditions due to safety reasons. Therefore if it is pouring with rain when the castle is due to be delivered it cannot be set up for safety reasons. However we always discuss this with you. If you already have the castle up and running and during the course of the day there is a light shower then most of our castles have rain covers. There are guidelines with regards to usage which will be explained on the day. Don’t forget you can always cancel without any charge if you change your mind because of the weather.
12. Can the bouncy castle be set up on a slope?
Generally, inflatables need to be set up on flat ground to be safe to use. However if there is a very slight slope it may be possible. You will need to discuss this prior to the booking – and please be sure to check any outdoor areas to make sure they are not going to be a problem.
13. How long does it take to set up/inflate/deflate/pack up the inflatable?
The bouncy castles take approx 10 minutes to set up and 20 minutes to pack up. However this is only an estimate, times may vary depending on which castle you hire. We’ll always endeavour to be with you well in time to inflate your castle before the start of the event.
14. How much space is needed?
You will need to allow a minimum of 2 feet clear space around the castle for safety reasons. Please make sure all garden items such as garden toys, swings, slides, patio furniture, rubbish etc. are removed from the area where the castle is to be sited.
15. When I hire the castle is there anything I need to provide?
We supply all the hardware you will need for the castle, all you need to provide is a 240 volts mains power supply. (An ordinary plug socket.) If a mains supply is not available, we can hire you a petrol-powered blower for a small additional charge.
16. Do you supply safety instructions?
Yes, we provide detailed safety instructions with every hire.
17. Is there an age limit for children using the castle?
Generally yes, all our castles are suitable for children up to and including the age of 14. For older children or adults, hire one of our adult-proof inflatables – suitable for children too – but not at the same time!
18. Are the inflatables clean?
All our inflatables are cleaned prior to you using them. If the inflatable gets dirty during your party, we will expect you to clean it up so the inflatable is in the same condition as you received it in.
19. What type of surface do I need?
Grass is always the safest; however we do cater for halls or hard surfaces.
20. Can you go through my house?
We prefer a side entrance or rear access, due to the weight of the inflatables. But if you do not have that type of access to your party venue, contact us and we will try to suit your needs.
21. Can adults use the inflatable?
Sorry, no grown-ups, unless you have specifically ordered an inflatable suitable for adults. An adult using a kids’ bouncy castle is not approved under Health and Safety guidelines, and may invalidate any insurance – you will therefore be liable to pay for any damage that results, and injuries will not be covered.
22. Do you have insurance?
Yes – £5,000,000 public liability insurance. Our insurance certificate is available to view upon request. Please note public liability insurance only covers Bump ‘n’ Jump for any negligence. It would not cover you, the hiree, for your negligence or any damage to the inflatable caused by you or your guests. If you have any questions regarding insurance please contact us.